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Advancing human service policy and practice through research, planning and technical assistance.

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What We Do

For three decades FSA has assisted public, private and non-profit organizations to achieve policy and practice improvements aimed at enhancing the lives of their customers. 


We offer our clients a wealth of experience in the fields of aging, child welfare, corrections and pretrial legal systems, disabilities, domestic violence, mental health, prevention education, STEM education, victims of crime, and workforce development.

What We Do

Our Services

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Research and Evaluation

FSA develops and analyzes quantitative and qualitative data for:

  • Process and outcome evaluation

  • Performance measurement and improvement


We help stakeholders organizations:

  • Identify, gather and analyze needed information

  • Use findings to improve, develop and implement policies and practices

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Technical Assistance

Bringing stakeholders together, FSA builds a collaborative process in which:

  • All voices are heard, all interests are represented

  • Desired outcomes are articulated and agreed upon

  • Strategic plans to achieve outcomes are developed

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Results Based AccountabilityTM

FSA uses the RBA framework with clients to:

  • Define target populations and how they should benefit from programs and services

  • Identify needed service and activities

  • Agree on measures to assess the quantity, quality, and outcomes of services

  • Implement a sustainable evaluation plan

Our Services
Home: Who We Are

Who We Are

FSA’s Senior Partners, Joy Livingston and Donna Reback are skilled social science researchers, data analysts, and social policy consultants. 

Joy Livingston, PhD, founded the firm in 1992 to provide research services to Vermont’s state agencies and private nonprofit organizations. 


In 2000, Donna Reback, MSW, LICSW, joined Flint Springs Associates, expanding our consulting services to include system and policy assessment, strategic planning, and training and technical assistance to our wide range of customers both in Vermont and nationally.

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